m999 Privacy Policy – How We Protect Your Data

1 About This Policy

This Privacy Policy explains how m999 collects, processes, stores and protects personal data belonging to players who use the m999.bz platform. It applies to all services offered through m999, including sports betting on cricket and PSL, live casino, slots, fish games, the VIP programme, deposits and withdrawals in PKR, and the m999 mobile app.

When we refer to "personal data" in this policy, we mean any information that can identify you as an individual — directly or in combination with other data. This includes your name, contact details, payment information and account activity. We take our responsibility to handle this data carefully and transparently very seriously.

This policy should be read alongside the m999 Terms and Conditions. The terms set out the rules for using the platform; this policy explains how your data is handled in the process. If you have any questions about either document, the support team is available 24/7 via live chat.

2 Data We Collect

m999 collects personal data in several ways: information you provide directly when registering or using the platform, data generated automatically by your use of the platform, and in some cases data from third parties such as payment processors. The types of data we collect include:

• Registration data: Full name, date of birth, email address, mobile number and any other information provided during account creation.
• Identity verification documents: CNIC, passport or other government-issued ID provided for account verification purposes.
• Payment data: Transaction records, deposit and withdrawal history, and payment method details used with JazzCash, Easypaisa, Raast, bank transfer or card payments in PKR.
• Account activity: Betting history, game sessions, bonus usage, VIP tier activity and platform interactions.
• Device and technical data: IP address, device type, browser, operating system and app version when you access m999.
• Communication records: Records of any interactions with the m999 support team via live chat, including queries and resolutions.
• Cookies and usage data: Information about how you navigate and use the platform, collected through cookies and similar technologies as described in Section 6.

We do not collect data beyond what is reasonably necessary to operate your account, process payments, comply with our legal obligations and improve the platform experience.

3 How We Use Your Data

The personal data collected by m999 is used for the following purposes:

We do not use your data for automated decision-making that produces significant legal effects without human review. If you have concerns about how your data is being used for any specific purpose, please contact support via live chat.

4 Legal Basis for Processing

m999 processes personal data on the following legal grounds depending on the purpose of processing:

• Contractual necessity: Processing your registration data, payment information and account activity is necessary to fulf il our contract with you and provide the services you have signed up for on m999.
• Legal obligation: Certain data processing — particularly identity verification and transaction records — may be required to comply with applicable legal obligations including anti-money laundering requirements.
• Legitimate interests: We process device data, usage data and communication records where it is in our legitimate interests to do so — for example, to prevent fraud, maintain platform security and improve the service we offer to all players.
• Consent: Where we send you marketing communications or use non-essential cookies, we do so on the basis of your consent. You can withdraw consent at any time by contacting support or adjusting your cookie preferences.

5 Payments & PKR Transactions

All financial transactions on m999 are processed in Pakistani Rupees (PKR). We support JazzCash, Easypaisa, Raast, direct bank transfer and debit or credit card payments. When you make a deposit or request a withdrawal, your payment details are passed securely to the relevant payment processor.

m999 does not store complete card numbers, mobile wallet PINs or bank account passwords. Payment processors we work with operate under their own privacy and security standards. Transaction records — including amounts, dates and payment method types — are retained by m999 for account management, fraud prevention and any applicable legal compliance purposes.

If a payment dispute arises, m999 may share relevant transaction data with the payment processor involved in order to investigate and resolve the issue. This sharing is limited strictly to what is necessary for the resolution of the dispute.

6 Cookies & Tracking Technologies

m999 uses cookies and similar tracking technologies on the platform and the m999 app. Cookies are small text files stored on your device that help the platform function correctly and allow us to understand how players use the site so we can keep improving it.

The types of cookies used by m999 include:

• Essential cookies: Required for the platform to function — for example, keeping you logged in during your session and remembering your language preferences.
• Analytics cookies: Help us understand how players navigate m999, which games and markets are most popular, and where improvements can be made. This data is aggregated and does not identify individual players.
• Functional cookies: Remember your settings and preferences to make your experience smoother — for example, your preferred deposit method or display settings.
• Security cookies: Help detect and prevent fraudulent activity, bot access and unauthorised login attempts.

You can manage cookie preferences through your browser settings. Please note that disabling essential cookies may affect the functionality of the m999 platform and your ability to log in or complete transactions.

7 Third-Party Sharing

m999 does not sell your personal data to third parties. However, in order to operate the platform and provide the services you use, we share certain data with trusted third-party partners in the following circumstances:

• Payment processors: JazzCash, Easypaisa, Raast and bank or card networks receive the transaction data necessary to process your deposits and withdrawals in PKR.
• Identity verification providers: Where third-party tools are used to verify CNIC or passport documents, limited identity data is shared for that verification purpose only.
• Game providers: When you play casino games, slots or fish games, the relevant game provider may receive your account identifier and session data in order to deliver the game and record the outcome correctly.
• Analytics platforms: Aggregated, anonymised usage data may be shared with analytics tools to help us understand platform performance. This data cannot be used to identify individual players.
• Legal authorities: Where m999 is required by applicable law to disclose data to regulatory or law enforcement bodies, we will do so. We will notify affected players where legally permitted to do so.

All third parties that process personal data on behalf of m999 are required to handle that data securely, use it only for the specified purpose and comply with applicable data protection standards.

8 Data Retention

m999 retains personal data only for as long as it is needed for the purposes described in this policy, or as required by applicable legal obligations. The general retention periods we apply are as follows:

• Account data: Retained for the duration of your active account plus a reasonable period after account closure to allow for dispute resolution and legal compliance.
• Transaction and payment records: Retained for a minimum period as may be required by applicable anti-money laundering or financial record-keeping obligations.
• Identity verification documents: Retained only for as long as necessary to fulfil verification requirements and any related legal obligations.
• Support communications: Retained for a reasonable period after the resolution of the relevant query to allow for follow-up and quality assurance.
• Analytics and usage data: Aggregated data may be retained indefinitely since it does not identify individual players.

Once the applicable retention period has passed and there is no longer a legal or operational reason to keep your data, it is securely deleted or anonymised. If you would like to know more about the specific retention period for a particular category of your data, please contact the support team.

9 Your Rights Over Your Data

You have a number of rights in relation to your personal data held by m999. These rights can be exercised by contacting the support team via live chat at any time:

10 Security Measures

m999 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, misuse or alteration. These measures include:

• Encryption of data in transit using secure protocols so that information passed between your device and the m999 platform cannot be intercepted.
• Secure storage of sensitive data with access restricted to authorised personnel only on a need-to-know basis.
• Regular internal security reviews to identify and address potential vulnerabilities in the platform.
• Two-factor authentication options available to players who wish to add an extra layer of security to their m999 account login.
• Session timeout controls that automatically log out inactive sessions to reduce the risk of unauthorised access from shared or unattended devices.
• Fraud detection systems that monitor account and transaction activity for unusual patterns that may indicate unauthorised access or financial crime.

While m999 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also have a role to play — keeping your login credentials private, using a strong and unique password and logging out when using shared devices are all important steps you can take to protect your own account.

11 Children's Privacy

m999 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or use any part of the m999 platform.

If m999 becomes aware that personal data has been collected from a person under 18, that account will be closed immediately and the associated data deleted. If you believe a minor may have accessed or registered on the platform, please contact the support team immediately so we can investigate and take appropriate action.

We encourage parents and guardians to make use of available parental controls and to speak with young people about responsible and age-appropriate internet use.

12 Updates to This Policy

m999 may update this Privacy Policy from time to time to reflect changes in the platform, our data practices or applicable legal requirements. When updates are made, the revised policy will be published on this page with an updated "Last Updated" date at the top.

We recommend checking this page periodically to stay informed about how we handle your data. For significant changes that materially affect your privacy rights, m999 will make reasonable efforts to notify active players via the platform or by email where contact details are available.

Your continued use of m999 after an updated policy has been published constitutes your acceptance of the changes. If you do not agree with an update, please stop using the platform and contact support to discuss closing your account.

13 Contact Us

If you have any questions, concerns or requests related to this Privacy Policy or to the personal data m999 holds about you, please reach out to the support team. We are available 24 hours a day, 7 days a week via live chat inside the m999 platform.

For written enquiries, you can contact us at the email address shown in the footer of this page. We aim to acknowledge all privacy-related requests within 48 hours and to resolve them within a reasonable timeframe, typically within 30 days depending on complexity.

You also have the right to raise concerns about our data practices directly with the support team in the first instance. We take all privacy complaints seriously and will investigate them promptly and fairly.